Our service commitment to You

The Office of Legal & Governance operates as a multi-disciplinary team, providing advice and assistance to all areas of the University in relation to audit & risk management, legal issues, secretariat issues and records management and archiving.

We have committed to achieving and maintaining the following minimum standards of service:

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We will respond to your enquiries in a prompt and friendly manner.

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We will strive to respond to all communications within the shortest feasible time. In particular, we will answer phone calls within 3 rings and we will ensure that all phones are diverted to voicemail when unattended.

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We will communicate with you in a clear and concise manner, using plain English (i.e. we will avoid using jargon wherever possible).

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We will be discerning in how we communicate with you, i.e. we will communicate with you using the most effective and efficient method of communication, recognising that eMail is but one method of communicating.

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We will keep you informed of progress of work which we are doing for you.

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Subject to timely receipt of papers, etc for inclusion, we will issue agendas for meetings at least 3 working days before meetings.

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We aim to issue draft minutes of meetings within 7 calendar days of each meeting.